Refund Policy

1. Our "Try Before You Buy" Promise

At AreOne, we believe you should only pay for what you love. Our platform lets you completely design your digital invitation, add your guests, and view a fully functional preview — all for free.

You are only prompted to pay when you decide to remove watermarks, publish the invitation, and start collecting RSVPs. By that point you've had unlimited time to test, adjust, and verify every word, every photo, and the full guest-facing experience.

This isn't just a policy — it's how the product is built. You make a fully informed, confident purchase, because the service is already in your hands before you spend a penny.

2. All Sales Are Final Upon Publishing

Because you have full access to test, preview, and verify your invitation design prior to purchase, all payments made to "Publish & Send" an invitation are final and non-refundable.

Once an invitation's status is upgraded to Published and the public link is generated, the digital service has been successfully delivered and consumed.

Publishing is the delivery event. You control when it happens — take as long as you need to preview before confirming.

3. Exceptions for Refunds

We stand by the technical reliability of our platform. We will issue a full refund within 14 days of purchase only under the following circumstances:

✓
Duplicate Billing — You were erroneously charged more than once for the same invitation.
✓
System Failure — A critical technical error on our platform prevented your guests from accessing the published invitation or submitting RSVPs for a prolonged period, directly impacting your event.
✕
User errors (e.g., typos made during the design phase) — not eligible. You can edit your published invitation at any time at no extra cost.
✕
Event cancellations — not eligible. You can instantly update your invitation to serve as a cancellation notice or change the date if your event is postponed.

All refund claims must be submitted within 14 days of the original purchase date. Claims submitted after this window cannot be processed.

4. How to Request a Technical Refund

If you experienced a billing error or a critical system failure, follow these steps:

1

Email our team Contact support@areone.org from your account email address

2

Include your Order ID Found in your purchase confirmation email or billing dashboard

3

Describe the issue Briefly explain the billing error or technical failure you experienced

Email us at support@areone.org — claims are reviewed and processed within 3–5 business days.

5. Frequently Asked Questions

I noticed a spelling mistake after I paid and published. Can I get a refund?

No — but you don't need one. You can edit the text, images, and details of your published invitation at any time directly from your dashboard, at no extra cost. Changes appear instantly for your guests.

My event was canceled. Can I get my money back?

We do not offer refunds for canceled events once an invitation has been published. However, you can instantly update your invitation to serve as a Cancellation Notice to inform your guests, or update the dates if the event is postponed — both at no extra cost.

I was charged twice for the same invitation. What should I do?

Contact us immediately at support@areone.org with both Order IDs. Duplicate charges are fully refundable and we process these priority cases within 3–5 business days.

My guests couldn't access the invitation due to a platform error. What can I do?

If a critical technical failure on our end prevented guests from accessing your published invitation for a prolonged period, you qualify for a full refund. Email support@areone.org with your Order ID and a description of the issue within 14 days of purchase.

How long do I have to submit a refund claim?

All qualifying refund claims must be submitted within 14 days of the original purchase date. Claims submitted outside this window cannot be processed.

Can I try before I pay? What's actually free?

Yes — design your full invitation, add details, and preview the complete guest-facing result entirely free. The watermark is removed and RSVPs are activated only after payment. You pay knowing exactly what you're getting.

6. How Trust Is Built Into Checkout

The UX at the payment step is designed to ensure you know exactly what you're confirming — preventing confusion before it can happen.

What You'll See Before You Pay

The consent checkbox and microcopy appear directly above the payment button on every checkout — front and center, not buried in terms.

Mandatory consent checkboxCannot pay until explicitly acknowledged

"You previewed this" microcopyConfirming you've already seen the final result

Lock icon + payment badgesSecured & internationally recognized

Dispute protectionThe checkbox is a strong signal when resolving any payment claims

You're paying to publish the exact design you just previewed.

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